This is a new issue going on for 2 weeks. Were you able to find a solution? Your computer would stay frozen and not shut down. If your motherboard (or some other part) is indeed failing, they'll likely replace it for free. If your Surface Pro, Laptop or Studio is unresponsive, follow this process to shut it down and then restart it: Press and hold the power button until the display turns off. If you're performing a particularly CPU-intensive task, sometimes things will hang for a moment, making you think your laptop is permanently frozen even if it's not. Booted up fine after that. Dell, please, don't cheap out on the power button. Were listening, well surely check and assist you accordingly. Using Task Manager (Windows): Hold down "Ctrl" + "Alt" + "Del". Machine won't sleep when you close the lid. The reason that it doesnt work is that with the AC power gone, the laptop immediately starts using its battery. Windows Vista: Back up and save all your personal data to a disc, USB flash drive, cloud storage Set the laptop on a hard surface in a cool area for 30 minutes to see if the laptop unfreezes. To send a private message, click on my name and select Send private message. Unlike with a desktop computer, its not that simple to turn off your laptop when it freezes up or misbehaves. Turn the computer on and start tapping the f8 key before anything even shows on the screen. It feels like your computer only freezes in the middle of the most important tasks, doesn't it? The laptop, upon signing in, turned blank and cannot be turned off. Power your computer off and then back on. Whitson Gordon is a writer, gamer, and tech nerd who has been building PCs for 10 years. While System Restore should be able to fix a lot of issues, Ive found it isnt always able to repair certain harder-to-pin-down quirks. Its still fairly technical, but you can scroll horizontally to see what driver or device caused the crash, as well as other codes you can Google to try and find the culprit. If Windows doesn't recover (or it starts freezing again after it recovers), After a year of dealing with the same problem, I finally found a solution on another forum that works. If any of them are not responding, select them and click the End Task button. Your subscription has been confirmed. If it seems like your computer has completely locked up, give it a few minutes to catch up and finish what it's doing. Install a temperature monitor like Core Temp, configure its options to show temperature in the Notification Area, and drag that icon out of the pop-up tray and onto the taskbar so it's always visible. Recent hardware/software changes you have made on your PC might also be affecting it. Hi just recently purchased dell laptop last Jan 28 2017. You can follow the question or vote as helpful, but you cannot reply to this thread. Although this definitely shuts down your computer, you run the risk of data loss and corrupting files. Is there any solution available? @Mapletran I'm not sure exactly what happened to get your laptop into that state, but holding the Power button down for 5 seconds is meant to force your computer OFF when it's running, in case it's locked up or something.It sounds like your laptop was ALREADY off. Windows seems to have shut down but the computer won't turn off (the keyboard backlights are still on and the fans are going). You just cant yank that power cord from the wall on a laptop. In those scenarios, Windows task manager might tell you your browser isnt responding, but if you want more info on why, you might have to dig deeper. Our expert industry analysis and practical solutions help you make better buying decisions and get more from technology. Keep turning the computer on and off until you see your computer booting into Advance Repair option. Then, put the batteries back in and try it. If it doesn't, you might be unfortunately stuck doing some of that work over again. PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis, LLC and may not be used by third parties without explicit permission. If your computer has slowed to a near-crawl, or become unresponsive entirely, here's how to see if it's an easy fix or something that needs more attention. If Ctrl + Alt + Delete doesn't work, then your computer is truly locked up, and the only way to get it moving again is a hard reset. Yes, thats correct: The laptop turns itself off. If you installed any new hardware recently, try uninstalling its driversor uninstalling the drivers from the hardware that preceded itand see if you cant fix the problem. I hope someone could help me, because I work at home as data entry keyer, and I really need the hardware working properly. I have a g19 and the screen on it freezes at the exact time the monitor shuts off. You might also try Memtest86+, an open-source boot disk that performs more thorough testing. Unfortunately, you can't properly restart Windows When I leave my Inspiron 1525 inactive for an hour or so, the screen freezes and I have to turn the computer off and reboot through safe mode. (Download links are at the bottom of that page; theyre a bit tough to find). If your computer freezes while installing Windows (or afterward), youll know you almost certainly have a hardware problem. Choose Shut Down from the menu that pops up. Your computers power button is smart, but this might be a problem in some situations. The screen is blank. If the temperature is 90 degrees Celsius or above, it's almost certain your computer is overheating. This performs a hard shut down. Same exact problem to the letter with dell inspiron 7559 less than 3 months old. I set this machine up and I'm a big believer in the power button turns the machine on and off. Unremovable battery. The only to turn it off is to hold down the power button. And when so much of what we do on computers is confined to the browser, this feels like your whole computer is freezing, when it might just be the page youre on. Sometimes, your computer is running fine, but your browser gets stuck on a certain page. If your PC always seems to freeze when that program is running, though, you may need to uninstall it and find an alternative. In Firefox, you can click the menu button and go to More > Task Manager. A failing hard drive could cause hangups and other similar issues, so while youre running scans, check your hard drives health, too. Kill the Offending Program. DDU in particular is a great tool for graphics and audio drivers that are interfering with each other. Google your model of laptop to figure out what kind of RAM you need to buy, and how to replace it. If you can find an error listed around the same time as your freezing problem began, Reliability Monitor will give you the option to view technical details or check Microsoft's database for a solution to the problem. Brand new Dell Inspiron 15 7000 won't turn off, stuck on black screen, RE: Brand new Dell Inspiron 15 7000 won't turn off, stuck on black screen. Once the computer is off, wait a few seconds, then turn the computer back on and let it start as normal. When the screen goes dark and the power lamp is dimmed, you can shut the laptops lid and put away the laptop. One is probably out of place and that's what's causing the problem. This thread is locked. The power button is lit. If your machine is a laptop then unplug the charger and wait until it's turned off. When your computer is frozen and does not turn off, you may be immediately inclined to hold down the power button, unplug your computer, or remove the battery (for laptops). 9 Ways to Shake Up Working From Home, How to Stream PlayStation 5 Games to All Your Devices With Remote Play, How to Copy Your Windows Installation to an SSD, How to Switch Between Games With Quick Resume on Xbox Series X, Series S, How to Transfer PS4 Games and Save Data to a PlayStation 5. You may unsubscribe from the newsletters at any time. Contact him on Twitter @WhitsonGordon. The computer still has power and fans spin. Open the Start menu, search for "reliability," and click the "View reliability history" option that appears. For example, Microsoft Word, Excel, and PowerPoint auto-save backups as you work, and you can often recover them the next time you open the program. Or navigate to File > Info > Manage Document(s) > Recover Unsaved Document. Is there anything I can do other than waiting for the battery to run itself out? If those don't help, you might also use the graph to find out what applications or updates were installed before the freezing started happening. Again, System Restore may be helpful here in attempting to solve the problem. Keep an eye on your inbox! It can take 30-60+ seconds to shut off. If you can't control the mouse cursor, press and hold the Power key until Pressing and holding down the power button (even for over a minute) does nothing, I can't pull the battery as it's inbuilt. Many times people panic when their laptop freezes, but a little bit of time can often be That's what the OP meant by keyboard stopped working. You'll see a graph of your PC's reliability over time, with crash logs and other issues alongside updates and newly installed applications. The backlit keys are lit. PCMag.com is a leading authority on technology, delivering Labs-based, independent reviews of the latest products and services. but I was able to find the following for a different model of Dell laptop: It should only take a few reboots. I have the old 4K touchscreen Inspiron 7559 running windows 10. Hold it down for about ten seconds. If all the tests come out okay, it may just be that you don't have enough RAM. (If your RAM is soldered onto the motherboardas is the case with many new thin and light laptopsyou may have to buy a new laptop altogether.). Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. The keyboard on my new Windows 10 Dell laptop stopped working completely so I tried shutting down. This newsletter may contain advertising, deals, or affiliate links. Dell Inspiron 15-7559 Windows 10. Re: Dell Laptop will not turn off! 1996-2020 Ziff Davis, LLC. If you click an affiliate link and buy a product or service, we may be paid a fee by that merchant. For example, if Windows is frozen and you press the power button, the computer would send the appropriate ACPI signal to Windows, but Windows wouldnt be able to respond. Right now it is frozen on the restarting screen(the animation is stuck too) and I can't turn it off using the power button or remove the battery. PC freezes, and won't turn off, after latest batch of windows updates. same laptop. If that still doesnt do the trick, press Ctrl+Alt+Delete again and look for the little red button in the bottom-right corner of the screen. If this works for anyone, give it a thumbs up so more people can see. Point to the upper In these situations, I recommend checking Windows' Reliability Monitorit's a lesser-known error-reporting tool buried in Windows' settings. It turned out it was likely due to some leftover components from the old driver that were conflicting, and running Display Driver Uninstaller (DDU) in safe mode was enough to clean up the problem. (Black Screen) Inspiron 5 To turn off a frozen laptop just press and hold down the power button until all the lights and sounds go off. You might be able to connect an external monitor. I'm having this exact same problem. In Chrome, press Shift+Esc to see Chromes own task manager. Sign up for What's New Now to get our top stories delivered to your inbox every morning. A colorful Turn Off Computer box-thing appears, as shown here. Please PM us with the service tag, registered owners name and your email address, well look into available options. Hopefully, the developers will issue a fix, as Grammarly seems to have done. The computer freezes all the time and shut off by it self. If your computers freezing is eventually followed by a crash and the sad-face Blue Screen of Death, you may be able to find more information about the cause of your problems. This method is for the people whose laptop's power button is used for commanding sleep when it's on. You can do this by running wmic diskdrive get model,status in a Command Prompt, but for more detailed health information, I recommend running CrystalDiskInfo for Windows (free) or DriveDx for macOS ($20 with a free trial). Approach 4: If you keep holding down your computers power button long enough (usually about 4 to 5 seconds), it eventually stops resisting and turns off. PCMag Digital Group. Now after just 9 days I experienced the same problem. Approach 3: If the preceding approaches dont work, push the computers reset button. I have run various Dell and Microsoft updates and virus programs, but nothing seems to work. You'd be surprised how many times this actually works, especially if it's a random occurrence (and not a chronic problem). Clean any dust out of the computer with a high-pressure duster and check the fansif any of them aren't spinning, you may have a failed bearing and need to replace the fan. Take the RAM out of your laptop and put it back in. Excess heat can often cause your computer toironicallyfreeze, so if you see this problem pop up again and again, maybe your cooling is to blame. If you get that far and you see a menu, Arrow up to Safe Mode and hit If your PC freezes during the Reset process, try making Windows 10 installation media on another computer. In the end I did pull the battery, as it's fairly easily accessible by removing one screw. Click the little arrow next to that buttons circle. And my son doesn't fiddle with things so I doubt he adjusted those power management settings. I'm having the same exact problem with the same laptop. Frozen laptop. The laptop turns itself off. If your warranty has long expired, find a good repair shop in your area and see if they can diagnose the problem further. If a new program or update looks to be the cause, try using System Restore to revert your computer to a state before it was installed. Disappointed there wasn't any further follow-up from any Dell Support people on this thread. My laptop is completely frozen on the restart screen and won't respond to anything. You may even need to upgrade your hardware, if the program is so intensive that it's running out of resources. http://www.registry-clean-up.net Want to know how to fix Dell laptop freezes in just minutes? Click the Turn Off button. Windows seems to have shut down but the computer won't turn off (the keyboard backlights are still on and the fans are going). It's a bummer on the wallet, but at least you'll be able to get work done again. Bad memory can also be a culprit of locked-up machines, so if you suspect you might have a failing RAM stick, it's time to run some tests. Since the latest windows updates, my computer permanently freezes as soon I try to press ANY icon, and the only way to turn it off is holding in the power button, which I know is not right, but is the only solution. This combination of keys will open If you were working on something important when the freeze happened, you may be able to recover it, depending on the program and how it handles unsaved documents. To reboot a frozen computer, press and hold down the power button until the computer turns off. When I have the screen set to turn off, the system freezes and will wake as soon as the monitor turns off. If your computer has slowed to a near-crawlor become unresponsive entirelyhere's how to recover from the problem, and prevent it from happening in the future. I'm going to have to go in there and pull the battery, but it's not such a smart thing to do with the power on even if it is only a battery. Pulled the battery (more precisely, disconnected & reconnected the battery cable to the motherboard) and it worked. Using an esc kay may set it up. To turn off your PC at this screenwhether its a desktop, laptop, tabletjust long-press the power button. If I then re-open my laptop the display doesn't turn back on I have to hold the power button and Now I am returning it to the computer store where I bought it and see what they can do. Similarly, make sure your mouse is working properlyit could be that your mouse just got disconnected or ran out of batteries, which can give the illusion of your computer freezing. You can resolve the issue by restoring your PC (using System Restore) to a previous working configuration. It worked for me but I wouldn't recommend doing this as it probably affects your warranty. Press Ctrl + Shift + Esc to bring up the Task Manager the next time you experience problems, and click the Performance Tab. The makers of BlueScreenView have a number of other freeze- and crash-diagnosing tools as well, like WhatIsHang and AppCrashView, which might be worth trying. And when that's happened, plug the charger and press the power button. As with all computer glitches, it never hurts to do a malware scan and see if something nefarious is causing your problemsespecially if you haven't done so in a while. Thats why I recommend also checking BlueScreenView, a free tool that reads the dump file your computer creates during a crash and presents it in a slightly more user-friendly way. It won't necessarily work every time, but it's worth a shotdo some digging on whatever program crashed to see if it has a similar feature. You may also have a run-of-the-mill conflict with an extensionfor example, I recently had issues with the Grammarly extension freezing Google Docs all the timeso try disabling some browser extensions to see if that solves the problem. How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Find Free Tools to Optimize Your Small Business, How to Get Started With Project Management, our guide to ridding your computer of malware, Heading Back to the Office: An Employee's Guide, Apple MacOS Big Sur: 9 Settings to Tweak and Features to Try, Getting Antsy? and I tend to disable them. And what if it doesn't turn on again after that? This will show you the different processes running within your browser, potentially giving you some information on what page or extension might be frozen, or using lots of CPU and memory. I'm not a big fan of hibernation, sleeping etc. If nothing else seems to solve the problem, you may have a hardware problem not so easily fixed on your own. Also if I shut my laptop lid the screen turns off but once again the fans are still running (doesn't go into to sleep mode). The keyboard on my new Windows 10 Dell laptop stopped working completely so I tried shutting down. Pop open the Start menu and search for the Windows Memory Diagnostic Toolit'll reboot your computer and test your memory, notifying you if it finds any issues. Grab a free scanner like Malwarebytes, let it comb through your hard drive, and see if anything pops up. Thanks for your suggestion. The QR code and Stop Code on the blue screen are decent starting points for your research, but they rarely tell you everything. If your laptop is still under warranty, contact the manufacturer for service. If you still can't pinpoint the cause of your lockups, you'll have to do some extra troubleshooting. Restore your computer to a time before it started to be a problem. the laptop is frozen and won't turn off no matter what I do, I was wondering what you did to fix your problem because I'm stuck. Windows should snap back to attention as soon as you've closed the program, and you can restart the program to continue your work. If Windows doesn't recover (or it starts freezing again after it recovers), it's time to break out old faithful: Ctrl + Alt + Delete. By this way your laptop will powered off and it's OS will also be turned off. When you see the loading symbol, turn off your computer using the Hard reset / Power button. I have narrowed the issue down to the power option to turn off the display after a set time. If you're dealing with an isolated incident, that should be all you need. If your system is in the right place, try using key combinations to shut it down. Strike this combo on your keyboard and choose the Task Manager option from the resulting screen to see a list of running programs. If successful, select Troubleshoot, Advanced options and Startup Repair. If it Wait a few seconds, and then turn your PC back on. If you don't know how to access the RAM, you can find a Youtube video on it. Won't power down. If your memory is maxed out, it may be time to upgrade. Holding down the power button for even a minute does nothing. The fan is on the loud side. Thanks. The next time your computer freezes, you can take a quick glance at the Core Temp icon to see if heat might be your problem. Is maxed out, it may be helpful here in attempting to the! Error codes you can find a Youtube video on it computer would stay frozen and shut., meanwhile, rarely ever works, but at least you 'll have to do extra! Authority on technology, delivering Labs-based, independent reviews of the most important tasks, does turn. 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